Privacy Policy
This Privacy Policy explains how Cycle Haven processes personal data when users visit the website, make an enquiry, arrange bicycle servicing, or interact with the workshop in other ways. It applies to information handled in connection with general bicycle servicing and repairs for customers in Khayelitsha and nearby districts.
Your Rights
Subject to applicable law, users may request access to their personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer required. Some requests may be limited where we must keep records for legal, accounting, or service administration reasons.
How to Make a Request
To protect privacy, we may ask for enough information to verify the requester and locate the relevant records. Once verified, we will assess the request and respond within a reasonable period required by law or operational practice. If we cannot fully comply, we will explain the reason where appropriate.
Data Retention
We retain personal data for the period needed to manage enquiries, complete servicing, maintain service history, handle payment and accounting records, and meet legal or operational requirements. When information is no longer required, we delete it or de-identify it in a manner consistent with our retention practices and applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our processing practices, operational requirements, or legal obligations. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Users should review the policy periodically to stay informed of current practices.
Information We Collect
We may collect contact details, service enquiry information, bicycle intake details, inspection notes, quote and approval records, collection summaries, payment-related records, and limited technical data such as device or browser information. Where a user submits a form or arranges a workshop visit, we process the information needed to assess the request, carry out servicing, and maintain service records.
How We Collect Information
We receive data from contact forms, email, telephone calls, workshop drop-ins, and information created during the inspection, repair, approval, and collection process. We may also obtain technical data automatically when the website is accessed, including basic usage and device details needed to operate the site securely.
Cookies We Use
We may use essential cookies to support site operation, security, and form handling. Functional cookies may help remember basic preferences, and analytics cookies may be used in limited form to understand site performance and usage patterns. Cookie categories may be session-based or persistent depending on their purpose.
Cookie Controls
Users may manage cookies through their browser controls and, where available, through site settings. Blocking some cookies may affect form submission, session stability, or other basic website functions. We do not rely on cookies to collect more information than is reasonably needed for site operation and usage analysis.
How We Use Information
We use personal data to respond to enquiries, arrange bookings, assess bicycle condition, prepare and confirm quotes after inspection, carry out repairs and adjustments, record approval for additional work, provide service summaries, process payments, manage customer records, maintain site security, and meet legal or accounting obligations. We may also use limited technical data to improve website reliability and understand general usage patterns.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. Where external parties handle data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately. We do not sell personal data.
Legal Disclosures
We may disclose personal data where required to comply with law, lawful requests from public authorities, court orders, or similar legal obligations. Disclosure may also occur where needed to protect our rights, investigate misuse, or support the safety and integrity of our systems and records.